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Cisco 1st & 2nd Line Engineers

Brno - Czech Republic


nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers. nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

We are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our new Global Network Operations Facility in Brno, Czech Republic.

Duties will include:
  • Creation of trouble tickets for customers and taking ownership of faults through to resolution
  • Ensuring any faulty is cleared within required SLA, escalating faults as required in order to meet the SLA
  • Liaison with field engineers and customers in relation to fault resolution and monitor and control the repair process
  • Instigate management and technical escalation procedures as laid down in the nscglobal escalation procedure.

To be considered for this position, you must have:
  • Experience of working within a customer facing environment
  • Formal technical training within telecomms or relevant experience gained in the NOC / Service Desk
  • Experience within a remedy or similar ticketing system
  • CCNA qualified or experience upto CCNA level

For more information and a full job description please forward your CV to our inhouse recruitment manager, Mike Mihalop for an immediate interview.

nscglobal are an equal opportunities employer.

Apply for this job

Cisco 1st & 2nd Line Engineers

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We are now looking to recruit Cisco 1st & 2nd Line Network Support Engineers to work variable shift patterns within our new Global Network Operations Facility in Brno, Czech Republic.

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