NSuranCe Portal – Improving Operational Control
June 10th, 2008
This means customers can quickly understand how their service is performing, and quickly focus on specific issues and their status.
NSuranCe offers the following benefits:
- Access to a powerful set of management tools to better understand performance of your services
- Proven management platform with no development risk
- Avoid the significant investment of developing a similar capability
- Designed for ease of use, from single login and view, to customizable layout and data presentation.
The heart of the portal is a dashboard which provides immediate access to key information: From tracking incidents, and identifying the individual performance of sites and services, to tracking priority services and accessing service reports. The portal delivers the following features:
- Single view of all service related information
- Real-time views on critical service information
- Manage and track incidents in real-time
- Provide a single repository for all service related information
- Submit change requests
- Flexible interface to filter and manage data in relevant ways e.g. service, location, time, device.
“We’ve focused on providing key information clearly and simply. For example, when things go wrong, people need effective tools to quickly focus on the incident and track progress.” says Juergen Hein, Managing Director for nscglobal Germany, and responsible for nscglobal’s IT. Hein continues “We’ve designed the portal based on considerable user experience. That’s why we’re offering a single portal for all the services we deliver. Logging into multiple portals isn’t practical.”
For a demonstration of the NSuranCe portal and discussion on how our Managed Services portfolio can reduce costs and help improve service quality, please contact Harreet Khara .
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