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Unified Revolution

The adoption of Unified Communication (UC) is gaining momentum

More communication, more savings?
The rational for deploying converged voice and data has been clear for some time, based purely on the economics of consolidating networks and saving operating and capital expenditure. However, the case for UC has sometimes been less obvious, and the real benefits have been dependent on changes in business practices, such as home-working, which organisations have shied away from.

The current economic climate is now driving a renewed take-up of unified communications. Why? Because organisations are willing to adopt new working practices if they can realise economic advantage. When times were good, what was the likelihood of changing from an annual sales conference somewhere sunny, to a virtual conference? Now, these savings are difficult to argue against.”

The same goes for travel costs, especially with many organisations experiencing a “travel freeze”. A robust communications solution enables companies to take double benefit: Firstly, maintaining productivity levels whilst reducing travel costs, and secondly by better utilising travel time savings to increase productivity.

The trend to consolidate office space also offers significant cost savings, especially when combined with a robust home working solution. Imagine the cost benefit of moving from a 2:1 employee to desk ratio, to a 4:1 ratio, whilst still maintaining employee productivity and collaboration.

Increasing complexity, increasing risk?
So the business case is becoming increasingly compelling, but so to is the complexity of integrating instant messaging, video conferencing, applications, mobility and voice into a Unified Communication platform. Multi-vendor solutions often run the risk of failure because there is no single accountable party willing to take responsibility.

Equally, few enterprises have the desire or budget to maintain in-house skills sets needed to design, test, implement and support a Unified Communication solution comprised of multiple applications, vendors and technology disciplines. For a major deployment of new technology there is the added resource pressure of managing a strategic roll-out whilst maintaining day to day operations. Neither can suffer.

UC success
With a depth of knowledge and capability across the Unified Communication space, nscglobal can ensure success by taking end-to-end responsibility and accountability for a project.

For Taylor Nelson Sofres (TNS) group, the world’s largest custom research business, nscglobal provided a Unified Communication solution helping 1500 users across 5 locations to utilize a range of highly integrated voice and messaging services. Described by Martin Rackham, IT Manager for TNS with over 20 years experience in rolling out large scale infrastructure projects as “…the most professional and well executed project of them all.”

Global reach
With global coverage, centralised IT teams can reap the benefits of UC, and avoid the pain of international roll-outs and support solutions.

To help reduce travel costs and associated carbon footprint, nscglobal built an advanced video conferencing and collaboration network for one of Europe’s leading independent central counterparty groups. The multi-point solution connects purpose built facilities in London, Paris and Amsterdam with scope for up to 1000 users.

Accredited Expertise
nscglobal bridges the gap between the client and key vendors by acting as a trusted and independent advisor across a range of technologies. This is backed up with accredited expertise including Cisco Advanced Technology Partner, Cisco Powered Business Communications, Microsoft Gold partner accreditation, and top tier certification Nortel, Avaya, Verint, Siemens, Polycom and Smart technologies.

Proven
By maintaining a deep pool of knowledge across UC technologies, over the last 5 years, nscglobal has delivered successful Unified Communication projects to more than 30 major multinationals.

For a leading global consultancy, nscglobal delivered a Unified Communication contact centre with 1000 extensions, integrated IP telephony, voice recording and overspill facility. This solution has allowed the client to improve contactability and reduce operational costs.

More to come
Unified Communication is a revolution that is far from over and few organisations can afford not to consider its potential. Contact your nscglobal account manager to learn more about it’s benefits.

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