| We take ownership of maintaining and monitoring your technology environment, freeing up your internal resources to grow your business while we support your systems – seamlessly, proficiently, and diligently.
Our approach is to offer a support solution based on your needs and business impact. We’ll blend support options to offer a completely tailored solution. You only pay for what you need - and make best use of capabilities you already have. Our clients are kind enough to tell us that our maintenance services are ‘special’. Why? It is not the 100% SLA culture, the fault resolution at first point of contact or, within a shortly after if escalated. Rather it is our approach: We care as much about faults as you do. nscglobal offers incident management from an effective service desk with qualified engineers, providing swift access to our support services and a single point of ownership. Our technology expertise and global capabilities enables us to offer quality multi-vendor support across the world. Read more about our technical capabilities here. Support benefitsBusiness impact focus – We expect to offer bespoke support solutions which are designed around your business impact, not a “one size fits all”. Our capabilities range from next business day to 1 hour on-site 24 x 7. Cost savings – nscglobal’s blended approach offers significant potential cost savings against traditional vendor led maintenance, between 25% and 50% whilst retaining the same levels of service. Quality – nscglobal has offered support for more than 10 years, and we receive consistently excellent feedback from our customers on our quality; in terms of service performance levels and our responsiveness. Service management – Our service management infrastructure is second to none, from 24 x 7 Customer Service centre, real-time portal, to monthly service reviews. Our service is easy to use, and performance is always measured and reported. Read more about our support capabilities here. Bespoke field engineering – Our qualified field engineering capabilities mean we can offer bespoke field engineering solutions, from “break-fix” to “Smart Hands”. Multi-Vendor – Mananaging a multi-vendor environment is demanding, and can leave to situations where no-one takes ownership. nscglobal's multi-vendor expertise and support capabilities means that you can simplify your support environment and resolve faults quicker. Global solutions – we are supporting customers in more than 70 countries across the world with sparing capabilities in more than 250 countries. Support Solutions
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